So, what can we the Aerozone learn here?
We, too, need a better and a more comprehensive System. We, too, must commit to continuous improvement and evolution. In coordination with our Alliance partners, we will define our processes, we will judiciously measure our progress, we will pinpoint our challenges, we will develop targeted solutions, and we will continually pilot and test our theories. And we will keep iterating on every element of our service.
Furthermore, we will develop our capabilities in a manner that allows agencies to more easily connect with our businesses in the district to support their growth, and to connect that growth with Northeast Ohio citizens so that they can attain greater prosperity.
We will let the members of our Alliance and the stakeholders we serve guide us on where our services need to evolve.
We recognize that there is no ‘finish line’ in the journey of this evolution.